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Privacy & Cookie Policy

You can relax with Hypnos. We respect the privacy of every individual who visits this web site. Any personal details you provide us with are held in accordance with General Data Protection Regulation (GDPR) and protected at all times by a number of safeguards.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to gdpr@hypnosbeds.com or by writing to GDPR, Hypnos Limited, Longwick Road, Princes Risborough, Buckinghamshire, HP27 9RS. Alternatively, you can telephone 01844 348200.

Who are we?

This web site is operated by Hypnos Limited, Longwick Road, Princes Risborough, Buckinghamshire, HP27 9RS, England. Hypnos Ltd is a registered company (213405, VAT No.: GB 448 6014 45) and forms part of Keen and Toms Holdings and Subsidiaries (the Data Controller), which includes Hypnos Beds Ltd, Hypnos Contract Beds Ltd, Keen & Able Ltd and The Furniture Recycling Group.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services, when you register a guarantee with us, when you request fabrics or if you enter competitions or sign up for our regular email communications.

What type of information is collected from you?

The personal information we collect from you might include your name, address, email address, IP address, company, and information on which pages are accessed and when. If you register a guarantee with us, we may also ask you for details around where you bought the product, how much you paid, and your buying experience. If you request fabric samples, we may keep details of what has been sent.

The information we hold will be accurate, current and held securely at all times. You can email us to request a copy of your personal details held by Hypnos.

Hypnos always provide you with the chance to refuse or unsubscribe from any marketing emails and your details will not be passed on to any third party without your prior consent.

How is your information used?

We may use your information to:

  • process orders that you have submitted;
  • to carry out our obligations arising from any contracts entered into by you and us through legitimate interest;
  • dealing with entries into a competition;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include information about new products and services, competitions, campaigns, and promotions of our associated companies goods and services;
  • process a job application.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers (who become Data Processors) working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example competition prize fulfilment, or sending you marketing emails). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Keen and Toms Holdings and Subsidiaries for them to use for their direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive email marketing communications from us about our exciting products and services, then you can tick the relevant box situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: gdpr@hypnosbeds.com or telephone on 01844 348200.

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: gdpr@hypnosbeds.com or telephone on 01844 348200 with the amendment required.

You have the right to ask for a copy of the information Hypnos hold about you, or for all of your personal data to be removed and forgotten from all Hypnos systems.

If you would like to withdraw your details, please email us at gdpr@hypnosbeds.com quoting your full name and address. Alternatively write to the GDPR, Hypnos Limited, Longwick Road, Princes Risborough, Buckinghamshire, HP27 9RS. England.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

Cookies

Like many other websites, the Hypnos website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.

Cookie

Type of cookie

Purpose

Expiry period

CONCRETE5

Strictly Necessary

Essential server

Default expiry is 10000 minutes

civicAllowCookies civicShowCookieIcon

Functional Cookie

Cookie Control: When you click "I'm happy with this..." on the Cookie Control pop-up message, a cookie is set in order to remember your preference. These cookies are set only after the user has given consent to us to use cookies.

Three months

__utmt

Performance Cookie

Used to optimise the rate of requests

10 minutes

__utma

Performance Cookie

Google analytics- tracks number of visits to the site

Never

__utmb

Performance Cookie

Google analytics- tracks length of time on the site

30 minutes

__utmc

Performance Cookie

Google analytics- tracks length of time on the site (works with __utmb)

30 minutes

__utmz

Performance Cookie

Google analytics- tracks where the visitor came from

6 months

optimizelyEndUserId

optimizelySegments
optimizelyBuckets

optimizelyPendingLogEvents
__ cdn

end_user_id

Tracking Cookie

These cookies are used to collect information about how visitors use our site. We use the information gathered by these cookies to compile reports and to help us improve the site. The cookies also help us to customize our marketing efforts through various media and formats.

Up to 10 years

Links to other websites

Our website may contain links to other websites run by other companies. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.

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