• Seek assistance when handling the mattress, as it can be heavy; we recommend having two people for this task.
• Your mattress and/or topper may have compressed slightly during transportation. This is perfectly normal and it will soon resume its natural shape and size. As the mattresses are handcrafted, please allow a 2cm tolerance on the length and width
• Once unwrapped, leave the mattress uncovered for a few hours to let it breathe. You may notice a slight odour after the mattress has been taken out of its plastic packaging. The natural fillings will occasionally release a smell, but it is no cause for concern. It will dissipate once the mattress has been well aired (although it can take up to four weeks to dissipate fully)

Divan Base Care

• If you purchased a bed set, your divan may have drawers – these drawers have been designed to accommodate lightweight items only, such as pillows, bed linen or clothing. Please do not overload the drawers, as excessive weight can result in damage to the runners and may cause the drawers to jam.
• We recommend a maximum weight of 20kg per standard drawer or 7kg per continental drawer.
• From time to time you should also check that all screws for castors, feet, linking bars and the headboard are secure to avoid undue strain on the divan base.
• We recommend the use of castor cups for beds on wooden floors

Rotating and turning over the mattress and topper periodically will encourage the upholstery fillings to settle more evenly. Failure to follow the turning instructions will result in excessive dips in the upholstery filling. It is necessary for you to rotate and turn your mattress (if you have a turnable mattress) once a week for the first 3 months of use, and thereafter with the seasons.

• No Turn and Pillow Top mattresses are designed to be single sided so you should turn them from head to foot only. 
  • For No Turn mattresses, simply rotate your mattress end-to-end once a week during the first 3 months and thereafter with the seasons.
  • Pillow Top mattresses require the rotation of your mattress end-to-end once a week during the first 3 months, and thereafter with the seasons. The nature of the pillow top design means the mattress surface will have deeper body impressions as the mattress settles. This is expected and will not affect your comfort.
• In the case of zip and link mattresses, please unfasten the mattresses before turning or rotating.
• Warning – You should not attempt to turn or rotate the mattress by yourself. We recommend that you seek assistance. Apart from the risk of personal injury to yourself, you also risk damaging the pocket springs should you bend or roll the mattress. This would invalidate the guarantee.
• Warning – Do not use the handles to lift or carry the mattress. The sewn-on handles are intended to help rotate and position the mattress while lying flat on the divan base. Handles sewn to a mattress are not designed to support the full weight of the mattress, and you would risk damaging the border upholstery. This would invalidate the guarantee.

• If your mattress is intended for use on a different base, other than the same base tried in store, then the level of final comfort and support could vary.
• We recommend that you do not use a new mattress with an old divan base or an old bedstead, which incorporate a sprung-system (either metal springs or sprung slats). An imperfect base, with a worn and tired sprung-system, will provide a reduced level of support and could result in premature mattress wear and invalidate the guarantee.
• Where a bedstead with a slat system is being used, ensure that the slats are not more than 7.5cm (3 inches) apart. If a wider gap exists between the slats, it is recommended that a ‘bedstead mattress base’ be used between the slat system and mattress. Failure to take such action may result in premature wear on the mattress.

• Most people tend to sleep in the same position on their mattress every night. Body impressions are therefore a normal and natural occurrence in your mattress and a positive indication that the generous amount of comfort fillings used in Hypnos mattresses and toppers are conforming to your body’s unique shape, weight and sleeping pattern.
• These comfort fillings will settle and dip in the area where you sleep, which can sometimes leave a ridge in the centre of the mattress (which may be more noticeable in larger mattresses), but which does not impact the comfort or support of the mattress.
• Your mattress must be rotated and turned as indicated to minimise body impressions.
• Shake and plump a topper at the same time as rotating and turning your mattress to minimise body impressions

• We strongly recommend the use of a good quality cotton or wool-faced mattress protector under your bed linen to protect your mattress from spills and stains and to promote hygiene - avoid plastic based non-breathable types or any other form of plastic sheeting as this will tend to trap condensation and risk potential mould growth.
• Failure to use a mattress protector could invalidate the guarantee.

Cleaning

• Clean your bed every other month with a soft brush to keep it clear of dust and fluff - avoid the use of a vacuum cleaner as this may unduly disturb the upholstery fillings.
• Treat stains and spills immediately using dry towels or paper towels. Do not use detergents or chemical cleaners as this may bleach or disintegrate the fabric.