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Below you'll find a number of questions most frequently asked by our customers. If you have a question which not listed, please do get in touch with us and we'll do everything we can to help.

How do I choose the right bed?

The average person spends about a third of their life in bed, so it’s essential you choose the right mattress for your needs. When it comes to selecting your bed the mantra ‘try before you buy’ has never been truer, but it’s surprising how many people don’t actually do this. Wherever possible you should visit the Hypnos showroom or one of our retailers and test out a range of beds to see if you like your mattress firm, medium or even super soft. If you’re sharing the bed with a partner, try them out together – what suits one person won’t necessarily suit another, but finding out what works for both of you is the first step towards a great night’s sleep.

Find out more about how to choose the right bed

Can I purchase a new mattress to use on an existing divan base?

The Sleep Council recommends you buy a divan base and mattress together because the two are designed and manufactured to complement one another in terms of support. Do not use a new mattress with an old divan base or an old bedstead, which incorporate a sprung-system (either metal springs or sprung slats) – an imperfect base, with a worn and tired sprung-system, will provided a reduced level of support and could result in premature wear and invalidate the guarantee.

I recently stayed in a hotel with Hypnos beds and found them very comfortable. Are they available for members of the public to buy?

Hypnos beds can be found around the world in homes, hotels and cruise ships. Hypnos beds are individually made to order and can be tailored in terms of size, comfort level and appearance to ensure a customised and personalised solution. Whilst the exact beds supplied to a hotel may not be available, all of our main Collections are available through our national network of retailers. Our retailers are expertly trained to help you select the Hypnos bed that provides both you and your partner with the optimum amount of comfort and support. Please visit the ‘find a retailer’ section of our website to locate your nearest Hypnos retailer, or alternatively visit our Buckinghamshire showroom to see our full range.

I have seen a Hypnos model in a retail store but I can't see the model on your website, is it manufactured by Hypnos?

Hypnos manufactures a number of models which are made exclusively for a particular retailer or group of retailers. These models are manufactured in the same time honoured way, by the same master craftsmen and with the same level of care as our main Collections, but represent an exclusive arrangement of pocket springs, upholstery or fabrics tailored to a particular retailer’s needs. As long as the product is clearly marked with the Hypnos name and the Royal Arms on the mattress label then it is a genuine Hypnos product.

I bought my bed a number of years ago and want to purchase another, but I can't find the model - is it still available?

Hypnos is continually looking at new ways to improve the comfort and support of our beds in order to create the ultimate sleeping experience, as a result we do make changes to our Collections. It is probable that if your mattress is over 5 years old then this exact model will no longer be available, but a similar, comparable bed will be available. Your retailer will be able to guide you through our current Collections and help you find the best bed from our current range which is best suited to your comfort and support needs.

When should you change your mattress?

Whilst The Sleep Council recommends that a bed is changed every 7 years a quality bed should last for 10 years. A Hypnos bed comes with a 10 year guarantee. However it is important that your bed is judged on how comfortable and supportive it is for both you and your partner and not on its age. Regular mattress replacement every 7 years will also reduce the build up of asthma-triggering dust mites which love mattresses because we each lose around 285ml of fluid each night and shed 454 grams of dead skin cell each year. Pillows need to be replaced more often !

Is it true that the bigger the bed the better?

Yes, The Sleep Council recommends that you buy the biggest bed that will fit into your bedroom. Disturbance by your partner is one of the most common complaints for not being able to sleep well. Real luxury and great sleep normally start off with a big bed.

Choosing The Correct Bed Base

Your bed is usually the largest piece of furniture in any bedroom, so will naturally be at the heart of the room's design. The base, alongside the headboard, is central to the bed's look, but did you know the base is key to the comfort and performance of your mattress?

Types of bases available are:
- Bedsteads and frames, made from metal or wood and can be upholstered. The mattress normally sits on slats or on a bedboard.
- Divans which are are upholstered pieces of crafted furniture and offer the option of storage and sprung support.

Our Divans

Hypnos offers either sprung or platform top divans in both deep and shallow configurations. Platform top divans provide a highly supportive base for a firmer feel, whilst a sprung base works in harmony with the mattress to provide a more medium feel. Divan bed bases are typically made up of two supportive bases, held securely together with a bracket.

Deep divan bed bases can provide valuable storage to suit the needs of the bedroom. The Hypnos Hideaway and Super Storage are all platform top bases and offer unique ways of making the most of all the storage space under your mattress.

A shallow base divan can also be ordered as either a sprung or platform top base, and it achieves a lighter, simple style complemented by elegant leg choices.

Explore our divan bases.

Choosing The Correct Bed Size

When looking to purchase a new bed or mattress, you must always take into account the size and shape. Beds that are too small will literally leave you with cold feet, beds that are too big may not fit your frame or leave no space in your bedroom.

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Quite simply you need a bed that suits your comfort and style requirements, but also that will fit into your room and most importantly into your house and bedroom! If you have an existing bedstead, divan or antique frame, you will need a mattress that matches its size and shape. At Hypnos we can make bespoke shapes and sizes on request.

When purchasing a new bed, you may be thinking about buying a bigger size. Having a larger bed has many perks, including more space to sleep in when sharing. However, it is worth carefully considering your space and how you use it.

  • Will it comfortably fit in the room with enough circulation space? Consider furniture doors and drawer openings.
  • What are your storage needs? Make use of the space under your bed - could under-bed drawers supplement or replace existing furniture.
  • Consider access to your bedroom - if you have small or spiral staircases to manoeuvre around.

Your mattress is an investment in comfort and wellbeing, it needs to be properly supported to avoid being damaged. A broken or unsupportive base can invalidate your mattress guarantee and reduce its lifespan. Make sure no slats or boards are broken or bowing, and the gaps between slats comply with the manufacturer's recommendations.

Different countries have different standard sizes for beds, carefully check the size of your divan or bedstead when matching to your mattress. This is especially true of antique furniture.


Choosing The Right Bed

Choosing the right bed or mattress means investing in your quality of sleep. The average person spends a third of their life in bed - using their mattress every night for around seven years, so buying the right mattress for your particular needs is extremely important. Making an uninformed choice can lead to problems in the future such as back pain or discomfort, which in turn can lead to poor quality of sleep, and having to go mattress shopping again sooner than you'd like.

There are many considerations when searching for the best mattress, and these are likely to include:

COMFORT - Does it meet your desired comfort levels?

EXTRA SUPPORT WHILE YOU SLEEP - Will you wake up well-rested and relaxed?

DURABILITY AND PRODUCT LIFETIME - Is it a good quality mattress from a reputable brand offering value for money?

FREQUENCY OF USE - Is it for you or for your guests?

SIZE OF MATTRESS - Do you have enough sleeping space?

SUSTAINABLE - How has the mattress been sourced or made? Does it contain harmful, non-recyclable petrochemical-based foams and gels? 

RECYCLABLE - Is the mattress made with the health of the planet in mind? Is it recyclable at end of life and not going to landfill? 

NATURAL - Will the mattress help regulate your temperature at night? Are the materials used naturally chemical-free and hypoallergenic?


When it comes to mattress upholstery, we only use 100% natural, sustainable and traceable materials. Different combinations create a range of sensations when you lie on the mattress. Materials like cotton, wool, kapok, aloo or peace silk, are luxurious, soft materials that we combine to produce different mattress densities, while natural Talalay latex is a high-performance, temperature-regulating material that can help keep you cool while you sleep. Also, If you suffer from allergies, mattress fillings such as wool and latex are naturally hypoallergenic and resistant to dust mites.

Mattress comfort comes from the materials it’s filled with and the springs that provide support. The more turns there are in a spring, the more responsive and supportive it will be. More springs in a mattress create a more uniform level of support. It makes sense - if there are big gaps between springs, the mattress loses consistency and can feel bumpy.

Side stitching is another important feature of a quality mattress. We hand-stitch all our mattresses with up to four rows of stitching for total edge-to-edge support. We also hand-tuft our mattresses, for lasting mattress performance and comfort. That means our skilled workers manually insert tufts of filling to create a perfectly consistent level of support.

At Hypnos, we always say that there’s no substitute for visiting a retailer and trying out the beds in their showroom. The way it feels to lie and turn on the mattress is crucial. People enjoy different levels of softness or firmness and it’s impossible to find your ideal comfort level from the page of a brochure or a website. We always recommend visiting one of our specialist retail outlets to try several Hypnos mattresses and compare the sensation of each one. Our retailer's sleep expert really know their beds, so they can advise and help you choose the perfect mattress for your dream night’s sleep.

Choosing the Perfect Pillow

Your pillows can be just as important as your mattress, so why buy basic pillows without doing the research? You spend around 2400 hours a year with your head on a pillow, so choosing the right one is extremely important. You should take into account:

  1. The pillow filling
  2. The shape of your pillow
  3. The size of your pillow
  4. Any health concerns you may have that can be aggravated by the wrong pillow choice



The filling of your pillow is what makes it comfortable for you. Each filling type will have different softness, height, and shape. It is important to have the right filling for your natural sleep positions to reduce the risk of neck or shoulder pain.


Feather pillows are the standard for most people, as they offer comfortable support to your head and shoulders, as well as boasting a long product lifespan. This means your pillow will retain their height and supportiveness for longer.

The firmness of a feather pillow is determined by the amount of filling. The more filling you have in your pillow, the firmer and taller your pillow will be.

Feather pillows tend to require ‘fluffing’ more often than other pillow types as they can become easily flattened. This reduces the pillow height reducing comfort. Feather pillows also require professional cleaning, making them more expensive than other pillow types.


Microfibre pillows are an affordable alternative to traditional feather pillows. The microfibre pillow is lightweight, hypoallergenic, and very easy to take care of. This is likely why so many people choose microfibre over feather pillows.

The microfibre pillow can be washed at home, a benefit for users that do not want to pay for professional cleaning. Unfortunately, this means the product lifespan is shorter than other pillow options. It is recommended that you change a microfibre pillow every few years.


Memory foam pillows are the most modern on the market. By utilising the same material as a memory foam bed, this pillow is made for total head and neck support. Like microfibre pillows, memory foam is easy to take care of but offers a longer product lifetime.

Memory foam pillows contour to your head and shoulders, but users who not require extra support may find them too firm to be comfortable. Many people also find memory foam pillows too hot in the summer, which can make it difficult to find comfort.

Explore our bedding and pillows range.



Your pillow supports your head and neck when you sleep. Unfortunately, not many people know that your sleeping position should be a key factor in your pillow choice. Having the wrong pillow for your natural sleep position can lead to headaches, neck problems, shoulder problems, and arm numbness.

The most important thing to remember is that your pillow should cater to a ‘neutral head alignment’. This means your head is not too far back, or too far forward, resting squarely on your shoulders.

If you tend to sleep naturally on your back, you may benefit from having a thinner pillow. This will ensure your head is not too far forward when resting. You should also try to look for a pillow that is thicker toward the bottom to help cradle your neck. This will ensure consistent support throughout the night.

Sleeping on your front requires the thinnest pillow you can find. This is to prevent your head from being too far back when you sleep, which can lead to morning neck soreness. Front sleepers also put a lot of pressure on their lower back, so you should think about switching to side sleeping. You can purchase body pillows that you can hug whilst you sleep if you enjoy something pressed on your stomach.

The majority of people sleep on their side. Side sleepers should look for a firmer pillow to give extra support through the night. You can also look for pillows that are thicker on the edges to bridge the gap between ear and shoulder. You should also think about having a pillow between your knees when you sleep to better align your spine.



Looking after pillows means looking after yourself. The average person will spend over 2400 hours a year with their head on their pillow, so keeping it clean and looked after is of paramount importance.

You should change your pillow every 18 months to 2 years. This is to protect you from illnesses or allergy triggers that can attach themselves to your pillows. These can include mould, dead skin cells, and dust mites.

The best way to test whether you need a new pillow is the fold test. Fold your pillow in half and then let go. If the pillow springs back then it is still okay to use. If the pillow does not spring back it is ‘dead’ and should be replaced.

You should clean your pillow every month as so as instructed on the cleaning tag. Pillows should always be washed according to the instructions to protect it as much as possible. Different pillow types require different cleaning regimes, for example, microfibre pillows can be washed at home on a 30℃ cycle but feather pillows must be professionally cleaned.


What MATTRESSES SUPPORT level is best for me?

4482-Mattress-Contour-Illustrations-v2_650.pngDetermining the best Hypnos mattress for you depends on various factors, including your personal preferences, sleeping position, body type, and any specific sleep-related issues you may have. 

The best firmness level for your sleeping position can vary depending on whether you sleep on your front, back or side, however, other factors can influence this. Personal preference, body weight, and specific comfort needs can also influence your ideal firmness level.

Your hips and shoulders should be able to sink down a bit so that your spine remains straight. Appropriate mattress firmness depends a lot on body weight; a lighter person may prefer a softer mattress, while a heavier person may prefer a firmer mattress to provide the right amount of comfort and support.


Firm mattresses are often recommended for individuals with back pain or bad backs, but it's important to note that mattress preference can vary from person to person. While some people find relief and support from a firm mattress, others may find it uncomfortable and prefer a softer one.

To determine the best firmness for you, Hypnos always recommends that you try out different mattresses and assess how they feel in your preferred sleeping position. Visiting your nearest Hypnos showroom and seeking advice from sleep specialists can provide valuable insights tailored to your specific requirements. The most important advice we can give to bad back sufferers is to find the right mattress for you!

I have a problem with my Hypnos bed, what do I do?

Hypnos provides a 10 year guarantee on its retail beds. Please see our full guarantee details. In order to register your concern you will need to report the problem in writing to the retailer from whom you purchased the bed and they will handle your guarantee claim on your behalf. Should your retailer no-longer be in business then please contact our customer service team on 01844 348200 and have the following available - proof of purchase, including date of purchase, product name and size plus description of problem.

When will my guarantee cease to apply?

The guarantee will cease to apply when the bed is older than 10 years or if Hypnos finds that during the guarantee period any one of the following has occurred: (1) The product is found to have been mistreated or damaged; (2) The product has not been maintained in accordance with the care instructions supplied - this includes mattresses not being turned or rotated as recommended; (3) A new mattress has been used with an old or damaged divan or bedstead that is deemed to be of unsuitable quality; (4) The mattress has been used on a slatted support system within a bedstead with slats more than 3" (7.5cm) apart.

Can I have any mattress zipped and linked?

Other than pillow top models, Hypnos is able to manufacture any bed as a Zip and Link bed. This provides the flexibility to provide a mattress with two different tensions, allowing you and your partner to enjoy a different and tailored level of comfort and support where appropriate. For extra versatility split a large bed into two single beds when needed. The divans are discretely linked at the head and foot of the bed allowing the mattresses to be zipped together along their full length for easy and fast conversion. The standard sizes for Zip and Link beds are King Size (150 x 200cm = 2 x 75cm wide mattresses), Super King Size (180 x 200cm = 2 x 90cm wide mattresses) and our largest standard size 200 x 200cm = 2 x 100cm wide mattresses.

Can I put any Hypnos mattress onto a slatted bedstead?

All of our mattresses are compatible with a NEW slatted bedstead; you must however ensure that the slats on the bedstead are no more than 3.0” (7.5cm) apart and that there is a central support rail on ‘Double’ sizes (135 x 190cm, approx. 4’6 x 6’3) or over. Generally slatted bedsteads will give a mattress a firmer feel, it is therefore important when you are trying Hypnos mattresses to check what style base the mattress is sitting on, bearing in mind that a mattress displayed on a sprung divan base will feel firmer when it is placed onto solid slats.

How frequently should I turn my Hypnos mattress?

The majority of Hypnos mattresses should be turned ‘Seasonally’ once every 3-4 months – at this time we recommend that you turn and rotate the mattress. We would also suggest that for the first 3 months of use the mattress is rotated and flipped weekly just to encourage an even settlement of the high quality fillings. Your retailer will be able to advise you if your mattress is not a Seasonal turn mattress.

My mattress has developed a slight hump in the centre is this normal?

Due to the high volume of quality fillings used in Hypnos mattresses there will be a period of time where the mattress fillings are settling down. This will inevitably happen where weight is applied, which will generally be where you sleep - as this is not normally in the centre, this will be the last place the mattress settles. To speed up the settlement of the mattress in the centre it is advisable to turn and rotate the mattress over as frequently as possible, and wherever possible use the centre of the mattress this will help ensure an even settlement of the fillings.

Do you make large and long beds, custom sizes or custom shapes?

Hypnos enjoys an international reputation as a manufacturer of bespoke, made-to-measure beds and is able to make larger and longer customised divan sets or indeed a non-standard size of mattress to fit an existing bed frame – typically we can make beds up to 215 x 215 cm (approx. 7’ x 7’) - your local retailer will be able to advise on this. Hypnos can also make special shaped beds, from mattresses with cut-out corners for a four poster bed frame, to curved beds or even tapered V beds to fit into a boats berth.

Rotating Your Mattress

We strongly recommend the use of a good quality cotton or wool-faced mattress protector under your bed linen to protect your mattress from spills and stains and to promote hygiene - avoid plastic based non-breathable types or any other form of plastic sheeting as this will tend to trap condensation and risk potential mould growth. Failure to use a mattress protector could invalidate the guarantee.


Most people tend to sleep in the same position on their mattress every night. Body impressions are therefore a normal occurrence and a positive indication that the generous amount of upholstery fillings are conforming to your body's unique shape, weight and sleeping pattern. Rotating and turning the mattress as described below will minimise body impressions.


A Hypnos mattress can be heavy, so seek assistance when turning and rotating your mattress. The majority of Hypnos mattresses are upholstered with fillings on both sides hence require a Seasonal Turn. Turning the mattress over and rotating end-to-end periodically will allow even settlement on both sides of the mattress. It is recommended to turn and rotate your mattress once a week during the first 3 months and thereafter with the Seasons. Warning - do not use the handles to lift or carry the mattress. The sewn on handles are intended to help rotate and position the mattress while lying flat on the divan base. Handles sewn to a mattress are not designed to support the full weight of the mattress and you would risk damaging the border upholstery. This would invalidate the guarantee.

In the case of 'No Turn' mattresses it is sufficient to simply rotate the mattress seasonally to ensure equal wear and tear.

In the case of 'warmer and cooler sided mattresses', after the first three months simply choose which of the warmer or cooler sides best fits with the current season then rotate monthly and turn twice a year.

In the case of zip and link mattresses, please unfasten the mattresses before turning or rotating.


Give your mattress a good airing on a daily or weekly basis - simply leave the bed linen turned back for a few hours each time and allow air to circulate around and through the mattress.


Clean your bed every other month with a soft brush to keep it clear of dust and fluff - avoid the use of a vacuum cleaner as this may unduly disturb the upholstery fillings.

Treat stains and spills immediately using dry towels or paper towels. Do not use detergents or chemical cleaners as this may bleach or disintegrate the fabric.


Never attempt to fold or roll your mattress, even for a short period of time. Your mattress is designed and constructed for use only in a flat position. The exceptions are sofa bed mattresses and adjustable bed mattresses - please always store your mattress in a flat position.


In order to maximise consistent shape and support around the perimeter of your mattress please avoid regularly sitting on the edge in the same position for long periods.

Please do not stand on your bed or allow children to treat it as a trampoline - this applies equally to the mattress and the divan base.



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