Your Guarantee Details
The Hypnos brand symbolises the highest standards in design, materials and craftsmanship. However, to give you further peace of mind, your Hypnos mattress and divans carry an unparalleled 20year FULL guarantee from the date of purchase as set out below.
In the unlikely event that a defect arises through proven material failure or faulty workmanship Hypnos guarantees to make good or replace the mattress or divans in question.
The following conditions apply to the guarantee:
- This guarantee applies only to goods purchased from an authorised retailer.
- Any claim must be submitted in writing by the original purchaser to the supplying retailer within one month of the apparent defect becoming evident.
- Any claims made must be made through the retailer from whom the bed was purchased. If your retailer is no longer in business then please contact Customer Service on 1-800-777-5337.
- The claim must be supported by proof of purchase–sales receipt.
- In the event of a dispute, Hypnos may request a third-party inspection of the products by a recognised and qualified organisation before agreeing to carry out repairs / replacements.
- If the product in question has been discontinued, and cannot be repaired, Hypnos reserves the right to supply an equivalent alternative.
- The guarantee does not apply if Hypnos’ bed care instructions have not been followed; where there is evidence of inappropriate usage or abuse of the product; if the products are soiled or are unhygienic; or where a mattress has been used with an unsuitable base.
- Following a repair, the guarantee will remain valid from the date of the original purchase.
- This guarantee is not transferable.