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COVID-19 Update - September 2020

  • Coronavirus
  • COVID-19

The Hypnos team continue to respond responsibly and carefully to the challenges of Covid-19. Our priority first and foremost has been to protect the health, safety and wellbeing of our employees and customers.

Our family-owned and run factory and workshops in Princes Risborough, Buckinghamshire, are operating at almost full capacity, but with longer lead times. Our craftspeople and support teams are working hard to meet a strong surge in demand and orders, despite a globally disrupted supply chain and the requirements of a Covid-19 safe workplace. In particular, many of our suppliers have switched fabric production to PPE to build stocks for the NHS and other healthcare sectors.

Our business has adapted to the safe working measures introduced such as increased cleaning schedules, PPE and many more new work methods which protect our teams. Our robust safety and hygiene standards include all colleagues on site wearing PPE, such as face masks, face shields and gloves, with dedicated hand sanitiser stations spread throughout our site. In addition, a scheduled arrival procedure is in place where everyone has their temperature taken through contactless methods to prevent the spread of the virus.

Our retailers have equally adapted their showrooms to provide a safe and hygienic environment. Visitors to our network of retailers and to our factory showrooms will need to observe social distancing rules and wear personal protective equipment. Together, our showroom network looks forward to helping you select a new Hypnos mattress with the right level of comfort and support for your body. They will also help you design the look of your new bed.

We appreciate your patience and understanding during this challenging time and hope you and your families continue to take care and stay safe

Please continue to take care and stay safe.

On behalf of The Hypnos family

James Keen - Chief Executive Officer


FAQs


How are you keeping your employees safe?

We have completed risk assessments for all areas of our business to reduce the transmission of the virus. As part of many measures, we have increased cleaning schedules and new work methods to protect our teams. Our robust safety and hygiene standards include all colleagues on site wearing PPE, such as face masks, face shields and gloves, and dedicated hand sanitiser stations spread throughout our site. All staff, and any visitors (if they must attend site), follow a scheduled arrival procedure where everyone has their temperature taken through contactless methods to prevent the spread of the virus.

Our health and safety teams have this under regular review with the official guidance.

What is the impact from COVID 19 on your production?

Every one of our beautiful mattresses and beds have been designed for sleep comfort and are handcrafted to order, incorporating specialist springs, dedicated fillings, and sometimes bespoke sizes and shapes.

At Hypnos we do all we can to source our materials in the UK, for example our truly traceable wool from a partnership with Red Tractor assured farms. We are extremely proud to be supporting our British farmers during what is a uniquely challenging time. However, global supply chains for steel and other materials have been disrupted and impacted by fresh demands from across the world, which in turn affects production in the UK.

As a result, this is taking a little time to adjust and recover and where delays occur, we will let our retail partners know as soon as possible, so they in turn can let you know. We thank you for your understanding and patience here.

My Hypnos mattress/bed is on order with my retailer but I have a question, what should I do?

All of our retail partners are in touch with us regularly and have extensive mattress and bed industry experience, and trained about Hypnos, our materials, and our specialist handcrafted mattresses and beds. Your chosen retailer should be able to answer any questions about the bed, your order and any queries around delivery. We would recommend that you contact them in the first instance as they understand what you are looking for and will have to hand all the details about your order.

My Hypnos mattress/bed is due to be delivered but I am self-isolating, what should I do?

We would recommend that you speak to your retailer so they can notify their delivery driver – they may be able to deliver to your doorstep but due to current circumstances and for safety reasons, it maybe they are unable to deliver your order to the required room.

I have a query about my newly arrived Hypnos mattress/bed who should I contact?

We have developed a helpful care guide that should be delivered with your Hypnos mattress or bed and contains lots of useful advice and information. This explains how to set up your mattress, what to expect and the ongoing care of your mattress too. For any other queries, please contact your retailer as they will have all the details about your order to hand and are able to give knowledgeable advice. If there is something that they cannot answer or feel unsure of, they will contact Hypnos on your behalf to resolve.

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