The current pandemic has brought many challenges for us all and Hypnos, like many other organisations, has implemented rigorous measures to safeguard the health and well-being of our employees in the workplace.
These actions have allowed our employees to feel safe and our
workshops to continue to handcraft mattresses and beds, although sadly we do
continue to face capacity issues due to the
impact of the virus not only on our people, but also its effects on the availability and
transportation of both raw materials and finished products. Unfortunately, like many manufacturers and retailers across the country, these challenges are
affecting Hypnos and our partners and causing delays to customers, which we
sincerely regret.
Should you have any queries about an existing mattress or bed order, please call the retailer you purchased it from.
Whilst many of our national and independent retailers also operate online, allowing customers to consider shopping and ordering online in the safe confines of their own home, we would encourage customers to visit their local retailers, test the comfort of our mattresses and seek expert advice in mattress and bed styling selection, safe in the knowledge that they have also implemented their own rigorous safety measures.
We know that it’s more important than ever that you and your family sleep well as sleep is proven to help your physical and mental health and a comfortable bed is the foundation of a good night’s sleep. Furthermore, by investing in a Hypnos bed you’re not just investing in your health, you’re also investing in protecting the planet as our products are made using natural, sustainable, recyclable and traceable materials.
Please continue to take inspiration from our website and seek advice from your local retailers whose showroom and online teams are able to assist you and take your order.
We thank all our customers wholeheartedly for their support and understanding during this difficult time.
Please take care and stay safe.
On behalf of The Hypnos Family
James Keen - Chief Executive Officer
How are you keeping your employees safe?
We have completed risk assessments for all areas of
our business to reduce the transmission of the virus. As part
of many measures, we have increased cleaning schedules and new work methods to
protect our teams. Our robust safety and hygiene standards include all colleagues
on site wearing PPE, such as face masks, face shields and gloves, and dedicated
hand sanitiser stations spread throughout our site. All staff, and
any visitors (if they must attend site), follow a scheduled arrival procedure
where everyone has their temperature taken through contactless methods to
prevent the spread of the virus.
Our health and safety teams have this under regular
review with the official guidance.
What is the impact from COVID 19 on your production?
Every one of our beautiful mattresses and beds have been designed for sleep comfort and are handcrafted to order, incorporating specialist springs, dedicated fillings, and sometimes bespoke sizes and shapes.
At Hypnos we do all we can to source our materials in the UK, for example our truly traceable wool from a partnership with Red Tractor assured farms. We are extremely proud to be supporting our British farmers during what is a uniquely challenging time. However, global supply chains for steel and other materials have been disrupted and impacted by fresh demands from across the world, which in turn affects production in the UK.
As a result, this is taking a little time to adjust and recover and where delays occur, we will let our retail partners know as soon as possible, so they in turn can let you know. We thank you for your understanding and patience here.
My Hypnos mattress/bed is on order with my retailer but I have a question, what should I do?
All of our retail partners are in touch with us regularly and have extensive mattress and bed industry experience, and trained about Hypnos, our materials, and our specialist handcrafted mattresses and beds. Your chosen retailer should be able to answer any questions about the bed, your order and any queries around delivery. We would recommend that you contact them in the first instance as they understand what you are looking for and will have to hand all the details about your order.
My Hypnos mattress/bed is due to be delivered but I am self-isolating, what should I do?
We would recommend that you speak to your retailer so they can notify their delivery driver – they may be able to deliver to your doorstep but due to current circumstances and for safety reasons, it maybe they are unable to deliver your order to the required room.
I have a query about my newly arrived Hypnos mattress/bed who should I contact?
We have developed a helpful care guide that should be delivered with your Hypnos mattress or bed and contains lots of useful advice and information. This explains how to set up your mattress, what to expect and the ongoing care of your mattress too. For any other queries, please contact your retailer as they will have all the details about your order to hand and are able to give knowledgeable advice. If there is something that they cannot answer or feel unsure of, they will contact Hypnos on your behalf to resolve.
