Hypnos Newsfrequently asked questions
Frequently Asked Questions
Q: I have recently stayed in a hotel and found the beds very comfortable, I have since discovered they are manufactured by Hypnos, are they available for members of the public to buy?
A: Hypnos beds can be found around the world in homes, hotels and cruise ships. Hypnos beds are individually made to order and can be tailored in terms of size, comfort level and appearance to ensure a customised and personalised solution. Whilst the exact beds supplied to a hotel may not be available, all of our main Collections are available through our national network of retailers. Our retailers are expertly trained to help you select the Hypnos bed that provides both you and your partner with the optimum amount of comfort and support. Please visit the ‘find a retailer’ section of our website to locate your nearest Hypnos retailer, or alternatively visit our Buckinghamshire showroom to see our full range.
Q: I have seen a Hypnos model in a retail store but I cannot see the model on your website, is it manufactured by Hypnos?
A: Hypnos manufactures a number of models which are made exclusively for a particular retailer or group of retailers. These models are manufactured in the same time honoured way, by the same master craftsmen and with the same level of care as our main Collections, but represent an exclusive arrangement of pocket springs, upholstery or fabrics tailored to a particular retailer’s needs. As long as the product is clearly marked with the Hypnos name and the Royal Arms on the mattress label then it is a genuine Hypnos product.
Q: I brought my bed a number of years ago and would like to purchase another, but I cannot see the model in your brochure - is it still available?
A: At Hypnos we are continually looking at new ways to improve the comfort and support of our beds in order to create the ultimate sleeping experience, as a result we do make changes to our Collections. It is probable that if your mattress is over 5 years old then this exact model will no longer be available, but a similar, comparable bed will be available. Your retailer will be able to guide you through our current Collections and help you find the best bed from our current range which is best suited to your comfort and support needs.
Q: Can I purchase a new mattress to use on an existing divan base?
A: The Sleep Council recommends you buy a divan base and mattress together because the two are designed and manufactured to complement one another in terms of support. Your mattress may show visible signs of wear and tear but the base will have had equal pressure and strain - it just doesn't show quite so clearly. Your warranty may be compromised if the divan base is unsuitable to support the mattress. The exception to this rule is where a mattress is being purchased for an existing slatted or non slatted bed frame.
Q: How long does a bed last?
A: Whilst The Sleep Council recommends that a bed is changed every 10 years, it is fundamentally important that your bed remains comfortable and supportive throughout your changing life. A quality bed will last for 10 years. A Hypnos bed comes with a 10 year quality warranty. However it is important that your bed is judged on how comfortable and supportive it is for both you and your partner and not on its age.
Q: Is it true that the bigger the bed the better?
A: Yes, The Sleep Council recommends that you buy the biggest bed that will fit into your bedroom. Disturbance by your partner is one of the most common complaints for not being able to sleep well. Real luxury and great sleep normally start off with a big bed.
Q: I have a problem with my Hypnos bed, what do I do?

A: Hypnos provides a 10 year quality warranty on its retail beds. This is a 5 year ‘fixed’ warranty and a further 5 year ‘reducing’ warranty against any manufacturing defect. In order to register your concern you will need to report the problem in writing to the retailer from whom you purchased the bed and they will handle your warranty claim on your behalf. Should your retailer no-longer be in business then please contact our customer service team on 01844 348200 and have the following available - proof of purchase, including date of purchase, product name and size plus description of problem.

Time from date of purchase Cost of remedial action borne by Hypnos
Up to 5 years
100%
5 to 6 years
50%
6 to 7 years
40%
7 to 8 years
30%
8 to 9 years
20%
9 to 10 years
10%


Q: When will the warranty cease to apply?
A: The warranty will cease to apply when the bed is older than 10 years or if Hypnos finds that during the warranty period any one of the following has occurred: (1) The product is found to have been mistreated or damaged; (2) The product has not been maintained in accordance with the care instructions supplied - this includes mattresses not being turned or rotated as recommended; (3) A new mattress has been used with an existing, damaged divan or a divan that is deemed to be of unsuitable quality; (4) The mattress has been used on a slatted bed base with slats more than 3" (7cm) apart.
Q: Can I have any model zipped and linked?
A: Yes Hypnos is able to manufacture any bed as a Zip and Link bed. This provides the flexibility to provide a mattress with two different tensions, allowing you and your partner to enjoy a different and tailored level of comfort and support where appropriate. For extra versatility split a large bed into two single beds when needed. The divans are discretely linked at the head and foot of the bed allowing the mattresses to be zipped together along their full length for easy and fast conversion. The standard sizes for Zip and Link beds are King Size (150 x 200cm = 2 x 75cm wide mattresses), Super King Size (180 x 200cm = 2 x 90cm wide mattresses) and our largest standard size 200 x 200cm = 2 x 100cm wide mattresses.
Q: Can I put any Hypnos mattress onto a slatted bed frame?
A: All of our mattresses are compatible with a slatted bed frame; you must however ensure that the slats on the bed frame are no more than 3” (7cm) apart and that there is a central support rail on ‘Double’ sizes (150 x 200cm, approx. 5’0 x 6’6) or over. Generally slatted bed frames will give a mattress a firmer feel, it is therefore important when you are trying Hypnos mattresses to check what style base the mattress is sitting on, bearing in mind that a mattress displayed on a sprung divan base will feel firmer when it is placed onto rigid slats.
If you find the sprung divan base more comfortable but do not want to get rid of your bed frame then Hypnos manufacture a product called a bed base, which sits directly onto the side rails and replaces the slats, with the mattress then on top of the bed base. A bed base can be used on a slatted or non-slatted bed frame, and will allow you to achieve the comfort of a full divan base but keep the visual impact of a bed frame - please contact your local retailer for further details.
Q: How frequently should I turn my Hypnos mattress?
A: The majority of Hypnos mattresses should be turned ‘Seasonally’ once every 3-4 months – at this time we recommend that you rotate and flip the mattress. We would also suggest that for the first 3 months of use the mattress is rotated and flipped weekly just to encourage an even settlement of the high quality fillings. Your retailer will be able to advise you if your mattress is not a Seasonal turn mattress.
Note: We recommend that you get assistance to turn the mattress. Apart from the risk of injury to yourself, you also risk damaging the springs should you bang, bend or roll the mattress. This would invalidate your warranty.
Q: My mattress has developed a slight hump in the centre is this normal?
A: Due to the high volume of quality fillings used in Hypnos mattresses there will be a period of time where the mattress fillings are settling down. This will inevitably happen where weight is applied, which will generally be where you sleep - as this is not normally in the centre, this will be the last place the mattress settles. To speed up the settlement of the mattress in the centre it is advisable to rotate and flip the mattress over as frequently as possible, and wherever possible use the centre of the mattress this will help ensure an even settlement of the fillings.
Q: What are your standard sizes?

A: There are a variety of descriptions for sizes, including Metric and approximate Imperial versions. The following table identifies all the standard UK sizes (other International sizes can easily be made) - the first measurement is the width (W) and the second the length (L). Remember Hypnos also specialise in made-to-measure, customised sizes.
Single
Independence
Double
King Size
Super King Size
90 x 190cm
120 x 200cm
135 x 190cm
150 x 200cm
180 x 200cm
3'0 x 6'3
4'0 x 6'6
4'6 x 6'3
5'0 x 6'6
6'0 x 6'6
 
Note: Disturbance by your partner is one of the most common causes cited for a lack of sleep. Real luxury and great sleep normally start off with a big bed. If you sleep on your own choose our 4’ Independence size for a truly comfortable experience.
Q: Do you make large and long beds - custom sizes or custom shapes?
A: Hypnos enjoys an international reputation as a manufacturer of bespoke, made-to-measure beds and is able to make larger and longer customised divan sets or indeed a non-standard size of mattress to fit an existing bed frame – typically we can make beds up to 215 x 215 cm (approx. 7’ x 7’) - your local retailer will be able to advise on this.

Hypnos can also make special shaped beds, from mattresses with cut-out corners for a four poster bed frame, to curved beds or even tapered V beds to fit into a boats berth.
Q: What Storage and Drawer Options are Available?

A: Our divan bases can include hidden drawers in various configurations to accommodate your personal needs and your room.

Storage options